Michelle Menard, Owner and Master Stylist of Serene Salon & Spa
About Serene Salon & Spa
At Serene Salon and Spa, we offer our guests the ultimate Aveda experience. Our team is committed to providing our guests not only beautiful hair and spa services, but a whole relaxing and serene experience. Our talented and dedicated technicians work together at the highest level of team service to ensure we meet the needs and schedules of our guests. Each has different areas of expertise and we encourage our guests to experience the skills of our entire team. We are committed to offering exceptional customer service and ultimately a relaxing retreat from everyday life.
Meet Our Team
Michelle Menard
Owner & Master Stylist
Founded Serene Salon in 2010
Licensed since 1997
Favorite Service to perform: Haircolor, you can competely transform how someone looks and feels with just a bit of color!
Favorite product: Stress Fix Body Creme. She loves the aroma and how soft it makes her skin feel.
In 2018, Michelle began her journey with Reiki. She has been a Reiki Master since 2019. Practicing reiki has brought peace, harmony and healing into her life. She loves sharing Reiki sessions with her guests and bringing much needed healing and balance to their lives.
What she loves most about Serene: We have created a space where guests can visit to relax, be pampered and escape from our fast paced lifestyle
When she’s not working behind the chair or running a business she loves yoga, reading, working on craft projects, boating and relaxing at home by the fire indoors or out with family and friends.
Amanda Cardaropoli
Master Stylist
Joined Serene Team: 2017
Licensed since 2003
Favorite Service to perform: Highlights, she loves the subtle differences that enhance natural beauty
Favorite Product: Hand Relief
Inspired by learning new things, there is alway something new to take away from a learning opportunity.
What she loves most about Serene: The relaxing vibe and everyone she works with
When she’s not doing amazing hair, she loves working on DIY projects and going to the beach.
Emily Calabrese
Stylist
Joined Serene Team: 2016
Licensed since 2017
Favorite service to perform: Balayage and lowlights, loves that they can offer a bold or natural change to completely transform her guest’s color.
Favorite product: Beautifying composition oil, loves the aroma and it has so many uses in her everyday life
Inspired by the cosmetology industry because its an ever evolving profession. She is grateful she gets to work in a job she loves and spend her day with people of all ages
What she loves about Serene: She loves being a part of the Serene team because she is surrounded by great co-workers, clean beauty products and a relaxing environment.
When Emily isn’t at Serene you can find her doing home projects, learning new hair and makeup trends and spending time with her family and friends.
Shannon Flaugh
Aesthetician & Front Desk Coordinator
Joined Serene Team: 2024
Licensed since 2021
Favorite Sevice to perform: Dermaplaning
Favorite Product: Botanical repair line
Inspired by people who are genuine and true to themselves and others.
What she loves most about Serene: The salon itself is beautiful while offering top notch services and products that align with my values and standards. The Serene family has been warm and welcoming. I feel very lucky to have found my home here.
When she’s not at Serene she loves traveling, gardening, football and campfires. She loves spending time with her husband and family, and her 2 dogs!
Gabrielle Godbout
New Talent Stylist & Front Desk
Joined Serene Team: 2021
Licensed since 2022
Favorite service to perform: Haircolor, she loves being able to consult with guests to bring their vision to reality
Favorite product: Outer peace acne pads, they make her face feel so fresh and clean
Inspired by her parents, they have always taught her to work hard and encouraged her to pursue her career as a hairstylist
What she loves most about Serene: The atomosphere, the smell when you walk in and the people. She appreciates that everyone wants to help her succeed, she is thankful she found Serene.
When she’s not at Serene she loves spending time with her family and taking weekend trips to Cape Cod no matter the season.
We live a hectic, fast paced life, when a guest walks into Serene I want them to be able to breathe, relax and recharge. When they leave I hope they feel renewed and enjoyed a quiet retreat from the outside world. Our team works hard everyday to be better than yesterday, to give exceptional service to every guest everyday, and to inspire one another and work together in harmony to be the best version of ourselves.
Photos of Serene Salon & Spa in Holyoke
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Serene Salon & Spa Polices and Information
Appointment Etiquette
As a courtesy to our guests and our team, appointments must be canceled 24 hours in advance. By scheduling an appointment at Serene Salon you understand that if you fail to give proper notice you are giving us permission to charge the full amount of your scheduled service. A credit card on file is required upon booking. All credit card information is encrypted.
Late Policy
At Serene we pride ourselves on being on time for our scheduled appointments. If a guest is more than 10 minutes late for their appointment, it is at the stylists discretion if they are able to accommodate them.
Return and Refund policy
If for any reason if you are unhappy with your service. Please notify us within 7 days of your original appointment. We will do our best to correct any challenges as soon as possible. We do not issue refunds on any service.
Retail purchases may be exchanged for another product within 30 days of original purchase. We do not offer refunds on any product purchase.
Parking
We are located in Mill 1 at Open Square. When visiting Serene you may park either in the Mill 4 Main Square lot (enter through yellow door of Mill 1, up stairs to grey door) or in the Lyman St. Upper Lot (black door next to ramp). We are located next to Pearl Bridal Boutique, inside of Mill 1.
Notes and Other Helpful Information
- Our rates do not include gratuity. If you feel it is appropriate, a gratuity is greatly appreciated. Cash, check or Venmo directly to your service provider please.
- If you are having a challenge with any service performed at Serene, please call us within 7 days of the original service.
- Retail purchases may be exchanged or returned for a store credit within 30 day of original purchase.
- We do not guarantee color services by our technicians without the use of suggested Aveda or Back of Bottle products at home.
- Prices vary based on experience and education level.
- All prices subject to change without notice.
- Gift card purchases are not refundable, however we are happy to transfer them.
- For the consideration of all our guests, please discontinue the use of your cell phone while you are with us.
- Please do not leave children unattended any time in the salon or spa.
- We are not responsible for lost or stolen items.
- All returned checks are subject to a $25 fee.