Due to our intimate setting, cancellations or changes to any appointment affects us greatly...
No Show / Cancelation Policy All new guests must reserve their 1st appointment with a credit card number. If less than 24 hr. notice for cancellation or a no show occurs your credit card will be charged the full amount of service. If an existing guest no shows for two appointments, all future appointments will have to be reserved with a Credit Card. If the guest does not cancel an appointment within 24 hours, the full price of the service will be charged. Thank you in advance for understanding.
Late Policy At Serene we pride ourselves on being on time for our scheduled appointments. If a guest is more than 10 minutes late for their appointment, it is at the stylists discretion if they are able to accommodate them.
Spa Package Policy When booking a spa package service we ask that you reserve your appointment with a Credit Card. If you need to cancel, please kindly do so within 24 hours, otherwise you will be charged 50% of that service.
Notes: *If you enjoyed your services, you are most welcome to leave gratuities, cash,check, or venmo only please. * If you are having a challenge with any service performed at Serene, please call us within 10 days of the original service. * We do not guarantee color services by our technicians without the use of suggested Aveda products at home. * Prices vary based on experience and education level. * All prices subject to change without notice. * For the consideration of all our guests, please discontinue the use of your cell phone while you are with us. * Please do not leave children unattended any time in the salon or spa. * We are not responsible for lost or stolen items. *All returned checks are subject to a $25 fee.